WELCOME TO COHUM™!
Last modified: April 9, 2017
Using our services implies that you need to provide us with your personal data, including your medical history. When you share such information with us, for example by creating a COHUM Account, we can make those services even better – to possibly request emergency response on your behalf or to ensure your information is shared rapidly and easily with emergency personnel. As you use our services, we want you to be clear how we’re using information and the ways in which you can protect your privacy.
What information we collect; why we collect it;
how we use that information;
the choices we offer, including how to access and update your information.
We’ve tried to keep it as simple as possible, but if you’re not familiar with terms like cookies, IP addresses, and browsers, then read about these key terms first. Your privacy matters to COHUM. So whether you are new to COHUM or a long-time subscriber, please do take the time to get to know our practices – and if you have any questions contact us.
INFORMATION WE COLLECT
We collect information to provide better services to all of our users – from basic stuff like your email and phone number for communications, to complex things like your medical history.
We collect information in the following ways:
Information you give us: Our services require you to sign up for a COHUM Account. When you do, we’ll ask for personal information, like your name, email address, telephone number or credit card to store with your account.
Information we get from your use of our services: We collect information about the services that you use and how you use them, like the type of medical ID you prefer, or your potential use of emergency services.
Device information: We collect device-specific information (such as hardware model, operating systemversion, unique device identifiers, and mobile network information including phone number). COHUM may associate your device identifiers or phone number with your COHUM Account.
Log information: When you use our services or view content provided by COHUM, we automatically collect and store certain information in server logs. This includes:
Details of how you used our service, such as your search queries;
Telephony log information like your phone number, calling-party number, forwarding numbers, time and date of calls, duration of calls, SMS routing information and types of calls;
Internet Protocol (IP) address;
Device event information such as crashes, system activity, hardware settings, browser type, browser language, the date and time of your request and referral URL;
Cookies that may uniquely identify your browser or your COHUM Account.
Location information: When you use COHUM services, we may collect and process information about your actual location. We use various technologies to determine location, including IP address, GPS, and other sensors that may, for example, provide COHUM with information on nearby devices, Wi-Fi access points and cell towers.
Local storage: We may collect and store information (including personal information) locally on your device using mechanisms such as browser web storage (including HTML 5) and application data caches.
Cookies and similar technologies: We and our partners may use various technologies to collect and store information when you visit a COHUM service, and this may include using cookies or similar technologies to identify your browser or device.
Information we collect when you are signed in to COHUM, in addition to information we obtain about you from partners, may be associated with your COHUM Account. When information is associated with your COHUM Account, we treat it as personal information. For more information about how you can access, manage or delete information that is associated with your COHUM Account, visit the Transparency and choice section of this policy.
HOW WE USE INFORMATION WE COLLECT
We use the information we collect from all of our services to provide, maintain, protect and improve them, to develop new services, and to protect COHUM and our users. We also use this information to offer you tailored service – like offering you services most relevant to you. Most importantly we use the information to ensure your safety to the best of our ability.
We may use the name you provide for your COHUM Profile across all of the services we offer that require a COHUM Account. In addition, we may replace past names associated with your COHUM Account so that you are represented consistently across all our services.
If you have a COHUM Account, we may display your Profile name, Profile photo, and actions you take on COHUM or on third-party applications connected to your COHUM Account (such as ER or Trauma Centers or EMT Services, reviews you write and comments you post) in our services, including displaying in commercial contexts. We will respect the choices you make to limit sharing or visibility settings in your COHUM Account.
When you contact COHUM, we keep a record of your communication to help solve any issues you might be facing. We may use your email address to inform you about our services, such as letting you know about upcoming changes or improvements.
We use information collected from cookies and other technologies to improve your experience and the overall quality of our services.
We may use techniques like data analytics to analyze data. We may combine personal information from one service with information, including personal information, from other COHUM services – for example to make it easier to share information rapidly in emergency situation.
COHUM processes personal information on our servers in many countries around the world. We may process your personal information on a server located outside the country where you live.
TRANSPARENCY AND CHOICE
People have different privacy concerns. Our goal is to be clear about what information we collect, so that you can make meaningful choices about how it is used.
You may also set your browser to block all cookies, including cookies associated with our services, or to indicate when a cookie is being set by us. However, it’s important to remember that many of our services may not function properly if your cookies are disabled. For example, we may not remember your language preferences, if applicable.
ACCESSING AND UPDATING YOUR PERSONAL INFORMATION
Whenever you use our services, we aim to provide you with access to your personal information. If that information is wrong or out-of-date, we strive to give you ways to update it quickly or to delete it – unless we have to keep that information for legitimate business or legal purposes. When updating your personal information, we may ask you to verify your identity before we can act on your request.
We may reject requests that are unreasonably repetitive, require disproportionate technical effort (for example, developing a new system or fundamentally changing an existing practice), risk the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup systems).
Where we can provide information access and correction, we will do so free of charge, except where it would require a disproportionate effort and/or where we are providing management service of your account. We aim to maintain our services in a manner that protects information from accidental or malicious destruction. Because of this, after you delete information from our services, we may not immediately delete residual copies from our active servers and may not remove information from our backup systems.
INFORMATION WE SHARE
We do not share personal information and readily personally identifiable information with companies, organizations and individuals outside of COHUM unless one of the following circumstances applies:
Emergency situations: Providing your medical history to medical or first responder personnel in emergency situation is our primary service. We will share all your personal information including your Organ Donor status and Advance Care Directive status with the concerned companies, organizations or individuals in such situations. You have implicitly and explicitly and irrevocably provided your consent in these situations. You have agreed that COHUM does not need any further consent from you.
For external processing: We provide personal information to our affiliates or suppliers or other trusted businesses or persons to process it for us, based on our instructions and in compliance with our Privacy
Policy and any other appropriate confidentiality and security measures.
For legal reasons: We will share personal information with companies, organizations or individuals outside of COHUM if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:
Meet any applicable law, regulation, legal process or enforceable government request;
Enforce applicable Terms of Service, including investigation of potential violations;
Detect, prevent, or otherwise address fraud, security or technical issues;
Protect against harm to the rights, property or safety of COHUM, our users or the public asrequired or permitted by law.
We may share non-personally identifiable information publicly and with our partners – like medical institutions and businesses, universities or connected sites. For example, we may share information publicly to show trends about the general use of our services.
We work hard to protect COHUM and our users from unauthorized access to or unauthorized alteration, disclosure or destruction of information we hold. In particular:
We encrypt many of our services using SSL.
We may offer you two-step verification when you access your COHUM Account.
We review our information collection, storage and processing practices, including physical security measures, to guard against unauthorized access to systems.
We restrict access to personal information to COHUM employees, contractors and agents who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations.
COMPLIANCE AND COOPERATION WITH REGULATORY AUTHORITIES
SPECIFIC PRODUCT PRACTICES
The following notice explains specific privacy practices with respect to certain COHUM products and services that you may use:
WE KEEP YOUR PERSONAL INFORMATION PRIVATE AND SAFE — AND PUT YOU IN CONTROL.